Frequently Asked Questions

Where is Your Office Located?

Our services are provided primarily through telehealth which can be access in your private convenient location anywhere in Florida, Kansas, Massachusetts or Vermont.  We do have a physical location in Orlando, Florida where we offer limited in person sessions. In person testing may be arranged by special arrangement in Kansas or Massachusetts.

What should I Expect During Our 15 Minute Phone Consultation?

You will be contacted by phone at the number you provide. You will be asked to share a little bit about what you are looking to address and what you would like to focus on so that we can be sure tha twe are able to meet you needs. We will also spend time answering your questions so that you can feel comfortable working together.

You will be asked follow-up questions, and scheduling, fees, policies, telehealth setup, and office directions will be discussed, if applicable.

If we are not the best fit for you, then you will be provided with alternative referral options.

Why Don't You Take Insurance?

Although insurance may offset the cost of treatment, many clients are unaware that your insurance company may dictate certain aspects of your treatment. Your insurance company may tell you what doctors you can see, the number of sessions you can receive, where you can receive treatment, the cost of your treatment, and when your treatment should end. In addition, your sensitive personal information such as diagnosis and length of treatment becomes known to the insurance company. Your insurance company may share your personal information with other businesses. In our experience, treatment works best when you and your provider collaborate together to develop a treatment plan, regularly check in and discuss your progress with treatment, and focus on getting your life moving forward.

How Can I Use My Out of Network Insurance Benefits?

As an “out-of-network” provider, we do not participate on any insurance panels. Payment is collected at the time of scheduling your service. At your request, you can be provided with a superbill that you may submit to your insurance carrier and receive reimbursement based on what your mental health plan allows. We cannot guarantee how your private health information will be used. Utilizing insurance means your provider must supply a diagnosis. Prior to securing mental health treatment, we encourage you to contact your insurance carrier and confirm coverage.

Please check your coverage carefully by asking the following questions:

• Do I have mental health insurance benefits?

• Does it cover out-of-network providers for mental health services?

• What is my deductible and has it been met?

• What is the coverage amount for the services being provided?

• What diagnoses are covered, if any at all?

• Is approval required from my primary care physician?